This page (together with the documents referred to on it) explains the terms and conditions on which we supply any of the Products/Services listed on our online store to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products/Services. You should understand that by ordering any of our Products or Services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. Information about us:

We, SAMRAKSHA GROUP FOR SECURITY CONTROL SERVICES CO. L.L.C, registered in UAE  having our registered office at Office 342, Owned by Dubai Financial Support Fund, Al Quoz 3, Dubai. Our Registration number is 1314849. We operate the website https://www.samrakshagroups.com(our site).

2. How the contract is formed between you and us:

2.1 After placing an order, you will receive online notification from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when you receive the Products/Services(as applicable).

2.2 In the case of Products/Services, the Contract will relate only to those Products/Services which you receive. A contract for any other Products/Services which may have been part of your order will be formed when you receive those other Products/Services.

3. Your status:

3.1 By placing an order through our site, you warrant that:

3.1.1 you are legally capable of entering into binding contracts;

3.1.2 you are at least 18 years old; and

3.1.3 that you are not resident in a county where making a payment to our site, in line with these terms and conditions would breach any laws in that county.

4. Delivery of Products/Services:

In the case of Products/Services, your order will be fulfilled/made ready for receipt (as applicable) within a reasonable time of the date indicated after we receive payment, unless there are exceptional circumstances.

5. Warranty:

We warrant to you that any Product/Service purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Products/Services of that kind are commonly supplied. All other warranties, conditions or terms relating to fitness for purpose, merchantability, satisfactory quality or condition whether implied by stature or common law are excluded in so far as permitted by law.

6. Cancellation rights:

6.1 In the case of Products/Services, if you are contracting as a consumer, you have a statutory right to cancel your Product/Service order for valid reason and receive a full refund, except in the case of certain Products/Services listed in paragraph

6.2. You will receive a full refund of the price paid for the Products/Services if the product/service is not upto mark ,damaged, faulty and wrong (excluding postage costs). Your statutory right to cancel a Contract relating to the purchase of a Product/Service starts from the date when you receive the Product/Service (when the Contract between us is formed). If the Products/Services have been delivered to you, you may cancel at any time within 2 working days, starting from the day after you receive the Products/Services. In the event that you received a Product/Service that is not upto the mark then please inform us of this in through returns page as soon as possible. If a Product/Service returned to us is damaged and you have not informed us that the Product/Service was damaged when you received it then we may refuse your right to cancel or receive a refund.

6.3 In the case of Products/Services, to cancel a Contract, you must inform us through returns page. If the Products/Services have been delivered to you, you must also return the Products/Services to us as soon as possible, to our main branch office address(You will pay delivery charges for returns). You have a legal obligation to take reasonable care of the Products/Services while they are in your possession.

7. Transfer of rights and obligations:

7.1 We will not transfer our rights and obligations under these terms and conditions to another organisation, but that will not affect your rights or our obligations under your Contract with us.

7.2 You may only transfer your rights and obligations under your Contract with us if we agree to this in writing.

8. Price:

8.1 The price of the Products/Services, and delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

8.2 Product/Service prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products/Services in full before the change in VAT takes effect.

8.3 Product/Service prices and delivery charges are liable to change at any time, but changes will not affect orders for Products/Services which you then take steps to fulfill/receive within a reasonable time of such order.

9. Refunds:

9.1 If an order is cancelled in accordance with paragraph 6 above, then we will refund the amounts owed as soon as possible following cancellation and in any case within 7 days following cancellation.

10. How we use your information:

Please read the Privacy Policy for details on how we will use your information. By agreeing and accepting these terms and conditions you hereby agree and accept the terms of our Privacy Policy.

11. Our liability to a consumer:

11.1 If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms and conditions or our negligence. Loss or damage is foreseeable if it was an obvious consequence of our breach or it was otherwise contemplated by you and us at the time we entered into the relevant Contract.

11.2 We only supply the Products/Services for commercial and personal use. You can sell our Products/Services for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

12. Our right to vary these terms and conditions:

12.1 We have the right to revise and amend these terms and conditions from time to time.

12.2 You will be subject to the policies and terms and conditions in force at the time that you order Products/Services and/or Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

13. Our contract with you if you are a consumer:

If you are contracting as a consumer, we intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

14. Written communications:

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication by us to you will be electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Notices:

15.1 Any notice to be sent by you or by us in connection with these terms and condition can be sent by letter or by email. Notices to us should be sent to one of the following addresses:

15.1.1 Post: SAMRAKSHA GROUP FOR SECURITY CONTROL SERVICES CO. L.L.C, Office 342, Owned by Dubai Financial Support Fund Al Quoz 3, Dubai.

15.1.2 Email:info@samrakshagroups.com

15.2 We will send notices to you by email to the email address that you supplied at the time of signing up to our site.

15.3 Either of us can change the address for notices by telling the other in writing the new address, but the previous address will continue to remain valid for 24 hours after the change is notified.

15.4 If sent to the correct address, a notice will be treated as received 3 working days after sending if a letter or 24 hours if sent by email even if it is not actually received.

16. Third party rights:

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them.

17. Waiver:

The failure of either party to exercise or enforce any right conferred on that party by these terms and conditions shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 16 above.

18. Severability:

If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

19. Force majeure:

We reserve the right to defer the date of delivery or to cancel a Contract for all circumstances beyond its reasonable control, including but not limited to any strike, lockout, disorder, fire, explosion, accident or stoppage of or affecting our business or work and which prevents or hinders the delivery of the Goods or the performance of the Goods.

20. Law and jurisdiction:

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by UAE law. Any dispute or claim arising out of or in connection with these terms and conditions or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of UAE.